Abdellatif Sfaxi stands at the helm of Khidmah, one of the Middle East’s leading facilities management and maintenance companies. As Chief Executive Officer, he drives the company’s vision to deliver top-tier, cost-effective services across the UAE and the GCC region. With over 32 years of experience in real estate and corporate leadership, Sfaxi brings a wealth of expertise, strategic thinking, and a passion for innovation to his role. His journey, marked by transformative leadership and a commitment to excellence, has positioned Khidmah as a trusted partner in the facilities management (FM) industry.
A Seasoned Leader with a Vision
Abdellatif Sfaxi’s appointment as CEO in December 2020 marked a pivotal moment for Khidmah. With a career spanning more than three decades, he has held C-suite positions in reputable organizations across the UAE and North Africa. Before joining Khidmah, Sfaxi served as the Group CEO of Arkan Building Materials Company, where he drove significant growth and success. His earlier roles include senior positions at Senaat, National Holding, Group Bayahi, and IBM, showcasing his versatility across industries. Sfaxi’s academic foundation, a Bachelor’s degree in Finance from the Institut des Hautes Etudes Commerciales de Carthage, complements his practical experience, equipping him to lead with precision and foresight.
Under Abdellatif Sfaxi’s leadership, Khidmah has embraced a bold growth strategy, expanding its footprint and enhancing its service offerings. His hands-on approach and commitment to corporate governance have earned him respect as a leader who sets ambitious goals and ensures they are met with integrity. “I am honoured to lead Khidmah and build on its legacy as a trusted partner,” Sfaxi said in 2020, signalling his intent to elevate the company’s reputation in the FM sector.
Driving Growth Through Strategic Acquisitions
Sfaxi’s tenure at Khidmah has been defined by strategic moves that have broadened the company’s capabilities. In December 2022, Khidmah acquired Pactive Sustainable Solutions and Mace Macro Technical Services, significantly boosting its portfolio and geographic reach. Pactive, an accredited Energy Services Company (ESCO), specialises in energy audits, green building services, and HVAC automation. This acquisition aligns with Sfaxi’s vision to support the UAE’s goal of achieving net-zero emissions by 2050, enabling Khidmah to offer sustainable solutions that enhance operational efficiency and environmental responsibility. “These investments advance our ambitious expansion goals and provide tangible value to the real estate ecosystem,” Sfaxi noted.
The acquisition of Mace Macro Technical Services increased Khidmah’s portfolio in Dubai by over 50%, strengthening its presence in a key market. These moves reflect Sfaxi’s ability to identify opportunities that synergize with Khidmah’s existing strengths, ensuring the company remains a one-stop solution for total facilities management.
Notable Projects Under Sfaxi’s Leadership
Abdellatif Sfaxi has overseen a remarkable 430% increase in Khidmah’s contract value in 2022, securing over 50 new contracts across the UAE and Saudi Arabia. These projects span residential, commercial, retail, government, education, defense, industrial, leisure, and tourism sectors, showcasing Khidmah’s versatility. Among the standout projects are:
- Department of Education and Knowledge Schools: Khidmah provides total facilities management services to schools in the UAE, ensuring safe and functional environments for students and staff. This project highlights Sfaxi’s commitment to supporting educational institutions with high-quality services.
- Mirfa Bay by Modon Properties: Khidmah delivers comprehensive FM services to this prestigious development, maintaining its operational excellence and enhancing its appeal as a residential and commercial hub.
- Aldar Retail Projects: Khidmah manages multiple high-profile retail destinations, including World Trade Centre Abu Dhabi, Yas Mall, and Al Jimi Mall. These projects underscore Sfaxi’s focus on delivering tailored solutions that meet the unique needs of retail clients.
- King Salman Energy Park: In Saudi Arabia, Khidmah provides Hard FM services to this new industrial ecosystem, contributing to the region’s economic diversification. This project marks a significant step in Khidmah’s expansion beyond the UAE.
- Dubai Municipality and Miral Asset Management: Khidmah retained contracts to provide lifeguard and FM services, respectively, demonstrating client trust in Sfaxi’s leadership and the company’s ability to deliver consistent quality.
Embracing Innovation and Sustainability
Abdellatif Sfaxi’s leadership extends beyond growth metrics; he has championed innovation and sustainability at Khidmah. In 2022, the company launched the “Khidmah Home” digital platform, a user-friendly app and web portal that allows customers to book maintenance services 24/7. From plumbing to landscaping, the platform offers seamless access to Khidmah’s services, reflecting Sfaxi’s push to integrate technology into the FM industry. “Customers want accessible, professional services that enhance their living experiences,” Sfaxi said, emphasizing the platform’s role in improving customer satisfaction.
Khidmah’s commitment to sustainability is evident in its ISO 41001:2018 certification for its UAE and KSA operations, achieved under Sfaxi’s watch. This international standard recognizes Khidmah’s ability to deliver efficient, sustainable FM solutions. Additionally, certifications in energy management (ISO 50001:2018), environmental management (ISO 14001:2015), and occupational health and safety (ISO 45001:2018) highlight Sfaxi’s focus on aligning Khidmah with global best practices.
Fostering a People-Centric Culture
Abdellatif Sfaxi’s leadership is not just about business growth; it’s about people. Khidmah was recognized as one of the top 50 best workplaces in the UAE in 2022, a testament to Sfaxi’s efforts to foster a collaborative and inclusive work environment. The company’s “7 Stars programme” evaluates employees based on professionalism, teamwork, and customer-centricity, encouraging accountability and excellence. “Our culture allows us to provide exceptional service standards,” Sfaxi said, underscoring his belief that a motivated workforce is key to success.
Khidmah’s Training Centre, which won the Best Educational Initiative of the Year at the 2021 IRECMS Dubai Awards, has trained over 2,500 employees, delivering more than 40,000 hours of training in its first two years. Sfaxi’s emphasis on upskilling reflects his commitment to building a skilled, adaptable team capable of meeting industry demands.
Additionally, Abdellatif Sfaxi has strengthened Khidmah’s partnership with the Future Rehabilitation Centre, providing training and employment opportunities for people of determination. “We believe everyone should have an equal chance to succeed,” Sfaxi said, aligning Khidmah with the UAE’s national policy to empower inclusive communities.
A Legacy of Impact
Abdellatif Sfaxi’s leadership at Khidmah is a story of transformation, innovation, and impact. By steering the company through strategic acquisitions, securing high-profile projects, and embracing technology and sustainability, he has solidified Khidmah’s position as a leader in the FM industry. His ability to balance growth with a people-centric approach has earned him admiration from clients, employees, and industry peers alike. As Khidmah continues to expand, Sfaxi’s vision ensures it remains a trusted partner, delivering value and excellence across the Middle East.
